These terms govern every paid service that HolaBlanca offers to the businesses and professionals of the trades listed on the site. They are accepted when ordering and apply from the moment the order is confirmed. The free listing is not a paid service and is governed by the legal notice and the privacy policy alone.
The provider is the publisher named in the legal notice. The client is the business or self-employed professional that places the order, acting in the course of its trade or profession: this service is reserved for professionals. These are business-to-business terms, and the client is not a consumer within the meaning of the Spanish TRLGDCU. Private individuals never pay anything on this site: they use it free of charge, to find and compare, and no paid service is offered to them.
The offers are the ones read from our database and listed below; nothing else is sold. A free registry listing, which stays free and complete for every professional found in an official register or directory. A Local listing, for the thirty trades, which sends the customers' requests to the professional's own email and shows their phone, WhatsApp and website on the listing, and passes on the open enquiries of its town. An Agenda listing, which adds an online calendar where customers book a slot, and a dashboard to manage requests and appointments. A Pro listing, which extends enquiries to every town the professional covers and gives priority at equal relevance in the lists. And a sponsored position in one municipality, limited to a small number of places per municipality, which puts the listing at the top of that municipality's page with a visible label. The current prices are shown below and, before any payment, in the professional's own space.
Prices come from our database and are the ones actually charged. If this list is empty, the prices are shown in your own space.
All prices on this site, including the ones listed above, are shown with Spanish VAT (IVA) included, at the rate in force, currently 21 %. The amount shown is the amount charged. The invoice states the taxable amount and the tax separately.
Prices may change. A change never applies to a period already paid for, and is announced at least thirty days before it applies to a renewal.
Each subscription is monthly: it is charged in advance at the start of each period and renews automatically for another month until the client cancels it. Where the client has not already had one, the first 30 days are a free trial (card requested up front, nothing charged during the trial, the first payment taken on the day it ends); the free month is granted once per business, recognised by the listing (or, for an agency, its registry number), the email address, the phone number, the business name in the same town and, when the payment provider reports it, the card. Cancellation can be done at any time, with no notice and no reason given, with the « Cancel my subscription » button in the professional's own space (one button and one confirmation, no call and no letter). It takes effect at the end of the period already paid for, or at the end of the free trial: the service runs until that date and nothing further is charged, and the client can resume the subscription before that date with one click. A month that has started and been paid is not refunded, in whole or in part, including in case of early cancellation, a move to a cheaper plan or the removal of the listing at the client's request. A sponsored position is not covered by that button: it ends the same way, at the end of the period already paid for, but is cancelled in Stripe's customer portal, reached with the « Manage my subscription » button of its own section.
The fourteen-day right of withdrawal under Articles 102 and following of the Spanish consumer protection law (TRLGDCU) protects consumers. It does not apply to these services, which are only bought by businesses and professionals in the course of their trade (Article 3 TRLGDCU). By ordering, the client declares that it acts in that capacity. This does not affect its right to cancel at any time under section 5.
Payments are processed by Stripe Payments Europe, Limited. HolaBlanca never sees or stores any card number. Each charge produces an invoice, available in the client's space and in Stripe's customer portal, where the client can add or correct its tax ID and billing details. The client is responsible for the accuracy of its billing details.
If a payment fails, the paid options are suspended after the retries offered by the payment provider. The free listing stays online and complete: a payment problem never removes an agency from the directory, because the directory describes the official register, not our customers.
The order of a municipality's list is decided by three things, in this order. First, the sponsored positions of that municipality, which are paid and carry a visible « Sponsored » label on the listing card. Then the Pro listings, which the Pro plan places ahead at equal relevance. Then every other listing, in the order of the official register. Nothing else is taken into account: no bidding, no commission on enquiries, and no hidden weighting.
A sponsored position is sold for the agency's own municipality only. Paying does not put a listing at the top of a neighbouring municipality's page, because that would misrepresent who is local. Site search and filters return results on the same basis. There are no invented ratings. The only stars come from verified reviews, tied to a real enquiry sent through the site, and they are shown only when at least one such review exists; today none is published. A review cannot be bought, removed or edited by the professional it describes, and a reported review stays visible while it is checked.
By uploading a logo or a photograph, the agency confirms that it holds the rights to it and that the image shows what it claims to show. HolaBlanca may refuse or withdraw an image that is unlawful, misleading or not the agency's own. Uploaded images are re-encoded, which removes any metadata they carried, including GPS location.
Three kinds of content on this site are written by people other than the publisher: the details a professional adds to its free listing or submits when it lists its business (description, languages, areas, opening hours, website), the images it uploads (logo, photographs), and the reviews left by people who sent an enquiry through the site. Everything else is written by the publisher from official registers and public sources.
The rules for that content are these. A listing must describe a real business, in its own name, and state only what is true and can be checked: no registration number, qualification or language that the professional does not have, no trade name that belongs to someone else. An image must be the professional's own, must show what it claims to show, and must not show an identifiable private individual without their consent. A review must come from a real enquiry, must describe the author's own experience, must not insult anyone, must not accuse anyone of an offence that has not been established, and must not identify a third party.
Content is withdrawn, in whole or in part, for one of these reasons: it is unlawful; it is false or misleading on a point that matters to a buyer; it breaches the rules above; it infringes a third party's rights; or a court or a competent authority orders it. Anyone can report content from the bottom of any listing or page, or by writing to the contact address; the report is acknowledged by email when the reporter leaves an address. Every withdrawal is reasoned: the author of the content is told by email what was withdrawn and why, and may reply to that message to contest the decision, which is then reviewed by a person. A reported review stays visible while it is checked, so that reporting cannot be used to silence a criticism. HolaBlanca does not use automated decision-making for any of this.
HolaBlanca undertakes to keep the site available and to correct any error reported on a listing within 72 hours. It gives no undertaking as to the number of visits, enquiries or sales an agency will receive: no one can honestly promise that, and any figure quoted in a proposal is an estimate, not a commitment.
The owner's total liability to the client, for any cause relating to these services, is limited to the amount actually paid by the client to HolaBlanca during the twelve months before the event giving rise to it. The owner is not liable for loss of profit, loss of custom, data or business opportunity, nor for indirect damage. Neither party is liable for a failure caused by force majeure or causes beyond its reasonable control (power or network outages, failure of the hosting or payment provider, cyber attacks, disasters, decisions of the authorities) for as long as they last. These limits do not apply in case of wilful misconduct or gross negligence, nor to damage whose limitation the law does not allow.
If the client seriously breaches these terms (false details, unlawful content, misuse of the requests received, non-payment), the owner may suspend the paid features or terminate the contract, telling the client by email why. Termination for the client's breach gives no right to a refund of the current period. The client may end the contract at any time by cancelling under section 5.
How data is processed is set out in the privacy policy, which forms part of these terms.
These terms may change. A change is announced at least thirty days in advance by email to the address on the account, and it never applies to a period already paid for. An agency that does not accept a change may cancel before it takes effect.
Complaints go to contact@holablanca.com and are answered within ten working days. These terms are governed by Spanish law. Any dispute is submitted to the courts of Alicante, except where the client is a consumer, in which case the court of the consumer's domicile has jurisdiction as provided by law.
These terms exist in Spanish and in English. The contract is concluded in Spanish; the English version is a courtesy translation and, if the two differ, the Spanish version prevails.
Last updated: 24/09/2026
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